Feet Fix Chiropody & Podiatry

Terms & Conditions

1. Appointments

Appointments are provided by appointment only. When you make an appointment, that time is reserved specifically for you.

Appointments can be booked directly with me or online through Fresha, my online booking and appointment management system.

By making an appointment, you confirm that you have read, understood and agree to these Terms & Conditions.

2. Appointment Reminders

As a courtesy, I will send appointment reminders by:

Email 7 days before your appointment
SMS 48 hours before your appointment
Email 24 hours before your appointment

If you are unable or unwilling to provide a mobile telephone number and/or email address for appointment reminders, it is your responsibility to remember your appointment.

Please make a note of your appointment date and time. I cannot accept responsibility for missed appointments where reminder contact details have not been provided.

3. Cancelling or Changing an Appointment

I require a minimum of 24 hours' notice if you need to cancel or change an appointment.

This allows me the opportunity to offer the appointment to another client.

Cancellations or changes made with 24 hours or more notice will not incur a charge.

Cancellations or changes made with less than 24 hours' notice will incur a charge of 100% of the appointment fee.

Failure to attend an appointment without cancelling (a no-show) will also incur a charge of 100% of the appointment fee.

4. How to Cancel or Change an Appointment

Appointments can be cancelled or changed by:

Calling me directly on 07714210861
Leaving a voicemail on 07714210861
Emailing me at FeetFix.Bookings@outlook.com
Using Fresha, via the online booking link provided when booking

Please do not send text messages to my telephone number to cancel or change an appointment.

Text messages are not an accepted method of cancellation or rescheduling. An appointment remains booked unless it has been cancelled or changed using one of the accepted methods above.

If you send a cancellation by text message and do not contact me by telephone, voicemail, email or through Fresha, your appointment will remain booked. If you subsequently fail to attend, the full appointment fee will be charged in accordance with this policy.

Please provide as much notice as possible when cancelling or changing an appointment. The 24-hour notice requirement applies regardless of which accepted method you use to contact me.

5. Card Details & Cancellation Charges

New clients booking an appointment online are required to provide card details. No payment is taken at the time of booking.

Card details are securely held for the purpose of covering cancellation and non-attendance charges in accordance with these Terms & Conditions.

Clients who have previously failed to attend an appointment, or who have previously cancelled or changed an appointment with less than 24 hours' notice, may also be required to provide card details for future bookings.

Where a cancellation or non-attendance charge applies, the relevant amount will be charged to the card held securely on record.

6. Rebooking After a Late Cancellation or No-Show

Where a late cancellation or no-show charge has been incurred, the outstanding amount must be paid before a further appointment is booked.

Clients who repeatedly cancel appointments with less than 24 hours' notice or fail to attend appointments may be required to provide card details for all future bookings.

7. Appointments Rescheduled by Me

If I need to cancel or change an appointment, you will not be charged a cancellation or rescheduling fee.

I will contact you as soon as possible and offer an alternative appointment where appropriate.

8. Arrival & Late Arrival

Please arrive at your appointment time.

If you arrive late, your treatment time may need to be reduced in order to avoid delaying other clients. The full appointment fee will still apply.

If you arrive so late that I am unable to provide the treatment, this may be treated as a missed appointment and the full appointment fee may be charged.

9. Treatment & Medical Information

Please provide accurate and relevant information about your health, medication and any medical conditions that may affect your treatment.

You should inform me of any changes to your health or medication before or during your appointment.

I reserve the right to postpone or decline treatment where I consider it inappropriate or unsafe to proceed.

10. Personal Information & Client Records

I collect and retain personal information and treatment records necessary to provide safe and appropriate care and to manage your appointments.

Your information will be handled confidentially and in accordance with applicable UK data protection legislation and my Privacy Policy.

Further information about how your personal information is collected, stored and used can be found in my Privacy Policy.

11. Online Booking

Online bookings are made through Fresha. Availability shown online is subject to change.

When making an online booking, you are responsible for selecting the correct service, date and time.

Please check your booking confirmation carefully and contact me as soon as possible if you believe any booking details are incorrect.

12. Payments

Payment for treatment is due at the time of your appointment unless otherwise agreed.

Where a cancellation or non-attendance charge applies, payment will be taken in accordance with the cancellation policy above.

Any outstanding balance must be settled before further appointments are booked.

13. General

These Terms & Conditions are intended to ensure that appointments are managed fairly and consistently for all clients.

By making an appointment with Feet Fix Chiropody & Podiatry, you confirm that you have read and agree to these Terms & Conditions.

I reserve the right to update these Terms & Conditions when necessary. The current version will be available on my website.

Feet Fix Chiropody & Podiatry
Telephone: 07714210861