Privacy Policy – Feet Fix Chiropody & Podiatry

Effective Date: August 2026
Version: 3.0

Feet Fix Chiropody & Podiatry (“I”, “me” or “my”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website at www.FeetFix.co.uk, make an appointment, use my services or communicate with me.

I am the data controller responsible for your personal information.

1. Information I Collect

Depending on how you interact with Feet Fix Chiropody & Podiatry, I may collect the following information:

Personal and Contact Information

Name
Address
Telephone number
Email address
Date of birth or age, where relevant

Health and Treatment Information

As a podiatry practice, I may need to collect information about your health in order to provide safe and appropriate treatment. This may include:

Relevant medical history
Existing health conditions
Medication
Allergies
Foot and lower-limb health information
Treatment history
Other information that may be relevant to your care

Health information is considered special category data under UK data protection law and is handled with additional care and appropriate safeguards.

Appointment and Booking Information

When you book an appointment, I may collect information such as:

Appointment date and time
Service booked
Booking history
Cancellation or non-attendance history
Communications relating to your appointment

Appointments and online bookings are managed through Fresha, my booking and appointment management system.

Payment Information

Where payment is made through Fresha or another payment provider, payment information is processed securely by the relevant payment provider.

I do not routinely have access to or store your full payment card number.

Where required under my booking and cancellation policy, Fresha may securely hold your card details so that an agreed cancellation or non-attendance charge can be processed.

Technical Information

When you use my website, certain technical information may be collected automatically, such as:

IP address
Browser and device information
Cookies
Website usage information

The information collected depends on the cookies and other technologies used by my website.

2. How I Use Your Information

I may use your personal information to:

Provide podiatry and foot care services
Assess your needs and provide appropriate treatment
Maintain accurate treatment and clinical records
Manage and administer appointments
Contact you regarding your appointments
Send appointment confirmations and reminders
Process payments and manage cancellation or non-attendance charges
Respond to enquiries and requests
Maintain appropriate business and financial records
Comply with legal and professional obligations
Protect the security and integrity of my business and systems
Improve my services and website where appropriate

I will only use your information for purposes that are compatible with the reason it was collected.

3. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection legislation, I rely on one or more of the following lawful bases for processing personal information:

Performance of a contract – for example, managing your appointment and providing treatment.
Legal obligation – where I am required to retain or disclose information by law.
Legitimate interests – for example, managing my business, maintaining appropriate records and protecting against fraudulent or inappropriate use of my services, provided these interests do not override your rights.
Consent – where consent is the appropriate legal basis, such as for certain marketing communications.

For health information, which is special category data, I will rely on an appropriate additional condition under UK GDPR, as applicable to the provision and management of healthcare services.

4. Appointment Reminders and Communications

I may use the contact details you provide to send appointment-related communications, including:

Booking confirmations
Appointment reminders
Appointment changes or cancellations
Other important administrative messages relating to your appointment or treatment

My current appointment reminder schedule is:

Email reminder 7 days before your appointment
SMS reminder 48 hours before your appointment
Email reminder 24 hours before your appointment

These communications are service-related and are separate from marketing communications.

If you choose not to provide an email address or mobile telephone number, or opt out of certain appointment notifications, you may not receive these reminders. You remain responsible for remembering your appointment.

5. Marketing Communications

I may occasionally contact clients with information about Feet Fix Chiropody & Podiatry, such as changes to services, opening arrangements or other relevant updates.

Where required by law, I will obtain your consent before sending marketing communications.

You can withdraw your consent or opt out of marketing communications at any time.

Opting out of marketing communications will not prevent me from sending necessary service-related or administrative messages relating to your appointments.

6. Third-Party Service Providers

I use trusted third-party providers to help me operate my practice and provide services. These may include:

Fresha – appointment booking, appointment management, client management, communications and payment processing
Payment providers – to securely process payments where applicable
Email and communication providers – to send appointment-related communications and respond to enquiries
Website and hosting providers – to operate and maintain my website
IT and technical service providers – where necessary to maintain my systems and security

These providers may process personal information on my behalf. Where applicable, I require appropriate contractual and security arrangements to protect your information.

You should also review the privacy information provided by third-party services such as Fresha, as their own privacy policies will apply to their processing of your information.

7. Data Security

I take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, alteration or disclosure.

Access to personal and treatment information is restricted to what is necessary for the operation of my practice.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

8. Cookies and Website Tracking

My website may use cookies and similar technologies to provide functionality, understand website usage and improve your experience.

The types of cookies used will depend on the services and technologies currently operating on my website.

You can control or block cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

Where required, I will obtain consent for non-essential cookies in accordance with applicable UK privacy and electronic communications requirements.

9. Third-Party Websites

My website may contain links to third-party websites, including Fresha and other external services.

Once you leave my website, I am not responsible for the privacy practices or content of those websites. I recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children's Privacy

My services are primarily intended for adults.

Where treatment is provided to a person under 18, information will be collected and processed as necessary to provide appropriate care and meet legal and professional obligations.

I do not knowingly collect personal information from children through my website for purposes unrelated to providing my services.

11. Your Rights

Under UK data protection law, you may have the right to:

Request access to the personal information I hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Request restriction of processing in certain circumstances
Object to certain types of processing
Request data portability where applicable
Withdraw consent where processing is based on consent

Some of these rights are subject to legal or professional requirements. For example, I may be required to retain certain clinical or financial records for a specified period and therefore may not always be able to delete information immediately upon request.

To exercise your rights, please contact me using the details in Section 14.

I may need to verify your identity before processing certain requests.

12. Data Retention

I retain personal and treatment information only for as long as necessary to provide appropriate care, manage my business and comply with applicable legal, regulatory and professional requirements.

Clinical records may need to be retained for a period required by applicable professional guidance, legislation or insurance requirements.

Appointment, financial and transaction records may also need to be retained for accounting, tax and legal purposes.

When information is no longer required, I will take reasonable steps to securely delete or anonymise it.

13. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, systems, legal requirements or data processing practices.

The latest version will always be available on my website.

Any changes will be effective from the date shown at the top of the updated policy.

14. Contact Me

If you have any questions about this Privacy Policy, how I handle your personal information, or wish to exercise any of your data protection rights, please contact me:

Feet Fix Chiropody & Podiatry
437 Warrington Road
Rainhill
Merseyside
L35 4LL

Email: FeetFix.Bookings@Outlook.com
Telephone: 07714210861
Website: www.FeetFix.co.uk

If you are unhappy with how I have handled your personal information, I would encourage you to contact me first so that I can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator, if you believe your personal information has not been handled appropriately.